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Shipping & Returns

SHIPPING POLICY & ESTIMATED ARRIVAL TIMES

Welcome to Baby Things Worldwide. We are committed to providing safe, efficient, and transparent worldwide shipping for all orders placed through our website.

 

​Countries We Ship To:

We currently offer international shipping to most countries worldwide. If your country is unavailable during checkout, please contact our support team before placing your order.

Order Processing Time:

Orders are generally processed within 1–5 business days after payment confirmation.

Processing times may vary during:

  • Holidays

  • Promotional periods

  • High-demand launches

  • Customs or regulatory verification procedures

Once your order is shipped, you will receive a confirmation email with tracking information.

Estimated Delivery Times:

Estimated delivery times vary depending on destination country, customs clearance, and shipping method selected at checkout.

  • South America: 5–20 business days

  • North America: 2–20 business days

  • Europe: 2–20 business days

  • Asia: 10–25 business days

  • Oceania: 7–25 business days

  • Africa: 10–30 business days

Please note that these are estimated transit times and are not guaranteed delivery deadlines.

RETURN & EXCHANGE POLICY

At Baby Things Worldwide, customer satisfaction is very important to us. Please read our exchange and return policy carefully before placing an order.

​

Return Eligibility:

Customers may request a return within 7 calendar days of receiving the product, for eligible online purchases.

To qualify for a return:

  • The item must be unused

  • The product must be in original packaging

  • All accessories, manuals, tags, and seals must be included

  • Proof of purchase must be provided

Non-Returnable Items:

We do not accept returns for:

  • Used products

  • Personalized/custom-made items

  • Perishable goods

  • Intimate or hygiene-related products after opening

  • Products damaged by misuse

  • Items prohibited from return under local regulations

Damaged or Incorrect Items:

If you receive:

  • A damaged product

  • A defective product

  • The wrong item

Please contact us within 48 hours of delivery and provide:

  • Order number

  • Photos/videos of the package and product

  • Description of the issue

We may offer:

  • Replacement

  • Store credit

  • Partial or full refund

depending on the situation.

International Returns:

For international orders:

  • Customers are responsible for return shipping costs unless the error was caused by us

  • Customs duties and import taxes are non-refundable

We strongly recommend using a tracked shipping method.

Exchanges:

Exchanges are subject to product availability.

If the requested replacement item is unavailable, we may offer:

  • Store credit

  • Refund

  • Alternative product option

Refunds:

Once the returned item is received and inspected, we will notify you regarding approval or rejection of the refund.

Approved refunds are generally processed within:

  • 5–10 business days for credit cards

  • 1–5 business days for bank transfer refunds

Processing times may vary depending on the payment provider or financial institution.

Refused Deliveries:

If a customer refuses delivery or fails to complete customs clearance procedures:

  • Shipping costs are non-refundable

  • Return costs and customs fees may be deducted from any eligible refund

Chargebacks & Fraud Prevention:

We reserve the right to refuse refunds or suspend accounts in cases involving:

  • Fraudulent claims

  • Abuse of return policies

  • Unauthorized chargebacks

​

Contact

For shipping related questions, exchanges or return requests, contact:

Email: gabriel.frade1@gmail.com
WhatsApp: +55 27 98821-4114
Business Hours: Monday–Friday, 7am-7pm

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